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The Texas Medical Center is at the forefront of advancing life sciences by bringing together the greatest minds in medicine to deliver the most advanced care available. In the premiere episode of ‘Innovating Health,’ our new documentary series in partnership with Houston Public Media, we hear from William McKeon, president and chief executive officer of TMC, Steve Kean, president and CEO of the Greater Houston Partnership, and Doug Lawson, president of the south region of CommonSpirit Health (including St. Luke’s Health) about the world-class nature of health care innovation in Greater Houston. Watch now here or at




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Is the Sun Hiding a Black Hole?
Could our Sun be hiding a tiny black hole at its core?
In this episode of Mortals of Earth, we explore new research from Nassim Haramein and William Brown, along with a recent study by astronomers Earl Bellinger and Matt Caplan, that suggests it’s not just possible—it might even help power the Sun.
Using sound waves, ghost-like particles called neutrinos, and advanced solar models, scientists are finding evidence for a “dark compact core” deep within our star. If true, this discovery could change everything we thought we knew about how stars are born, live, and die.
From primordial black holes left over from the Big Bang to the strange phenomenon of “Hawking stars,” this is a journey into a cosmic mystery that flips our understanding of the Sun upside down.




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How to Apply Empathy in your Call Center | Customer Service Tips
4 Takeaways from this clip:
1 Use and apply scripts
-If English is a Second Language to your agents, then using scripts is the best way of improving your agents' vocabulary.
2 Learn an Empathy phrase per week
-Have your teams learn and use and Empathic statement per week and be consistent in following up that they're using it.
3 Visuals on the floor
-Have laminated visuales on the floor so agents can be reminded to use them on each call.
4 Get everyone involved
-Setup meetings and team huddles to follow up and get feedback. Also have operations, training and quality assurance on the same page for better results.
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NOT reaching your monthly BONUS?
Scored down as Language Barrier?
Customers giving you bad surveys?
Your pronunciation is not clear?
Not ready for your Interview?
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Enroll if you are serious about getting back on track! Don't wait any longer!
We are accepting new agents this month to develop into Customer Service Pros!




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Procurement suggestions:
· On-site inspection: It is recommended to go to Yiwu International Trade City to select on-site and compare quality and price (especially pay attention to the thickness and light transmittance of the glass).
· Communication details: clarify delivery date, packaging method (glass is fragile), freight burden, etc.
· Inspection: Request samples before bulk purchase to avoid color difference or quality problems.
· Logistics: Yiwu has developed logistics and can be shipped by freight or agent (fragile products need to emphasize shockproof packaging).




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Call Center and Customer Service Training 2020
Te ofrecemos capacitarte y prepararte para tu carrera de Agente Profesional de Centros de Contacto en Guatemala.
La capacitacin abarca Interview Preparation • American Accent Training • Advanced Grammar • Soft Skills (habilidades blandas)
¿Eres un agente de call center que busca escalar de puesto o mejorar su ingls? ¡Este curso esta hecho para ti tambin!
Al completar y aprobar los requisitos del training te referimos con nuestros call center aliados para que encuentres trabajo.
•Duracin 3 Meses•
•Inicio 8 Febrero•
•Cupo para 8 Trainees por Horario•
PRERREQUISITOS
Contar con un 50% de Ingls Hablado
Dispuesto(a) a Aceptar Feedback (retro-alimentacin)
Tomar Examen de Ubicacin
Entrevista en Ingls por Telfono.
Cancelar Primer Mes e Inscripcin
Experiencia en Call Center No Necesaria
Slo Interesados escribir al Whatsapp 5561-6498
"The more you learn. The more you earn."




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Attention People Who Urgently Need to Work for a Call Center
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Month 1: Customer service vocabulary and Call Center Processes
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Month3: Accent Refinement and Fluency
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Investment
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Course starts this January! Don't miss out on this opportunity!




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Curso Intensivo Inglés para Call Center Online

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CALL CENTER TRAINING COURSES ONLINE Guatemala and Latinoamrica
Coach de call center practica el proceso de Flujo de Llamada (Call Flow) para Retail customer service y gua a los estudiantes a travs de todo el proceso.
¿Sabes hacer roleplay?
¿Has perdido oportunidades de trabajo porque no pudiste manejar llamadas en ingls?
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1 - Habilidades Blandas (Soft Skills)
2 - Customer Service Vocabulary and Call Flows
3 - Active Listening y Acento
4 - Interview Preparation
Inversin:
Q750 sin Certificacin, Q950 con Certificacin
$125 USD Dolares World-Wide
$2,000 Certificacin completa
$510,000 Certificacin completa
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JOB VACANCY: RECEPTIONIST
Amigos Dive Center – Moalboal, Cebu
Amigos Dive Center is seeking a professional and customer-oriented Receptionist to join our front-desk team. The Receptionist will be responsible for providing excellent guest service, handling bookings, managing inquiries, and supporting daily shop operations. We are looking for someone reliable, organized, and confident in communication.
Position: Receptionist
Location: Panagsama Beach, Moalboal
Employment Type: Full-time
Start Date: Immediately
Key Responsibilities:
• Welcome guests and provide accurate information about diving, courses, and schedules
• Handle bookings, payments, and daily reports
• Manage WhatsApp, email, and walk-in inquiries
• Coordinate with dive instructors and boat crew regarding schedules
• Maintain a clean and organized reception area
• Assist in shop tasks such as equipment check-ins and general customer service
• Uphold company policies and deliver high-standard guest experience
Requirements:
• Female, preferably 20–35 years old
• Strong English communication skills (verbal and written)
• Customer-service oriented and professional in behavior
• Reliable, punctual, and able to work under pressure
• Basic computer skills (Excel, Google Sheets, messaging apps)
• Experience in hospitality or reception work is an advantage
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• Work in a dynamic and international dive shop
How to Apply:
Send your CV and a short introduction to our WhatsApp: +63 956 285 6362 or visit the dive center to submit your application in person.




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Call Center Roleplay Explained and Excellence Academy CSR Cycle
Roleplay Steps:
1. Opening
2. Empathy
3. Acknowledgement
4. Assurance of Help
In this video, you will get a taste of our online high-performance call center training courses.
If you are working for call center for the first time, and English is not your first language, then this is the best YouTube Channel to learn true Soft Skills for customer services.
Recommended for:
-Call Center Representatives (CSRs)
-Learners of English as a Second Language
Learn English for Customer Service and Call Centers Vocabulary for Processing a Refund in under 6 minutes!
Defuse irate customers.
Take control of your calls.
De-escalate supervisor or manager calls.
Empathize like a native speaker.
Improve your Customer Service vocabulary.
Get awesome reviews from your customers.
Acknowledge your customer's concerns and emotions.
Related Videos:
- English for Customer Service Listening Practice -
- English for Customer Service Speaking Practice -
- English for Customer Service Podcast -

This is the best video to get started with Intermediate English for Customer Service for learners of English as a Second Language or if you want to learn Call Center Soft Skills.
-Learn Customer Service skills: Empathy, Troubleshooting, Soft Skills, Call de-escalation and others
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-Call Center Role Plays
-Empathy Scripts
-Sales Role Plays
-Grammar, Vocabulary and more!
Subscribe and listen to more podcasts and practice videos
Spotify:

YouTube

Twitter :
We would be grateful is you could LIKE, SHARE and COMMENT on our videos! Many thanks!




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🗣 ️ 📞 Call Center Role Play Customer Service Tips

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Call Center Role Play Customer Service Tips
1 Takeaway from this clip:
1 Call Center Role Play
This is a training activity used by call centers to train agents in soft skills and call handling technics. A role play is a situational game in which an agent plays the part of a customer and another plays the part of a CSR. Roles Plays are call similuations of real events or customer concerns. Just as a pilot first trains through flight simulation software, a Role Play can help new trainnees understand the call flow and dynamics as well as the most common customer scenarios.
Furthermore, Role Plays are also used to fine tune agents' soft skills and to provide agents with proper feedback to make adjustments or to be updated with new customer work scenarios. Moreover, Role Plays are sometimes used by hiring personnel to evaluate candidates soft skills, experience or English Proficiency level.
In short, Role Plays are effective training techniques that help agents develop thier call skills, soft skills and they provide agents with valuable feedback. This feedback can be used to correct behaviors; train in new processes and to prepare agents in common work scenarios. Lastly, Role Plays can be measuring tools for recruiters to evaluate and get input on a candidate's call handling skills and English level.
--------------------------------------------------------
NOT reaching your monthly BONUS?
Scored down as Language Barrier?
Customers giving you bad surveys?
Your pronunciation is not clear?
Not ready for your Interview?
Need to prepare for a better position?
Enroll if you are serious about getting back on track! Don't wait any longer!
We are accepting new agents this month to develop into Customer Service Pros!




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🧠🖤 How to Apply Empathy at Your Call Center Customer Service Tips...

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How to Apply Empathy at Your Call Center Customer Service Tips
4 Takeaways from this clip:
1 Use and apply scripts
-If English is a Second Language to your agents, then using scripts is the best way of improving your agents' vocabulary.
2 Learn an Empathy phrase per week
-Have your teams learn and use and Empathic statement per week and be consistent in following up that they're using it.
3 Visuals on the floor
-Have laminated visuales on the floor so agents can be reminded to use them on each call.
4 Get everyone involved
-Setup meetings and team huddles to follow up and get feedback. Also have operations, training and quality assurance on the same page for better results.
--------------------------------------------------------
NOT reaching your monthly BONUS?
Scored down as Language Barrier?
Customers giving you bad surveys?
Your pronunciation is not clear?
Not ready for your Interview?
Need to prepare for a better position?
Enroll if you are serious about getting back on track! Don't wait any longer!
We are accepting new agents this month to develop into Customer Service Pros!




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