🧠🖤 How to Apply Empathy in your Call Center Customer Service...
Get a fresh perspective on apply by examining the key points covered in 🧠🖤 How to Apply Empathy in your Call Center Customer Service.... How to Apply Empathy in your Call Center | Customer Service Tips 4 Takeaways from this clip: 1 Use and apply scripts -If English is a Second Language to your agents, then using scripts is the best way of improving your agents' vocabulary. 2 Learn an Empathy phrase per week -Have your teams learn and use and Empathic statement per week and be consistent in following up that they're using it. 3 Visuals on the floor -Have laminated visuales on the floor so agents can be reminded to use them on each call. 4 Get everyone involved -Setup meetings and team huddles to follow up and get feedback. Also have operations, training and quality assurance on the same page for better results. -------------------------------------------------------- NOT reaching your monthly BONUS? Scored down as Language Barrier? Customers giving you ...