Discover the full story behind 📨🙏 Call Center Email Apology Customer Service Tips . This guide explores its crucial role in customer.
2 Takeaways from this clip:
1 Only give an apology if it's deserving or if it is something that the company did wrong.
2 Apology with 'First and Foremost'.
"First and foremost, please accept my sincere apology for the mishap."
"First and foremost, I would like to apologize for the the misunderstanding."
"Please accept my sincere apology for the mishap."
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Customer's Email concern:
Subject:FWD damaged order
Hello again,
"This is the second time I'm writing to you guys about order number: 12345"
"As I mentioned in my previous email which you didn't reply to one of orders was out for delivery and got damaged and I haven't received any information whether it will be delivered or if I will get a refund..."
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CSR's Email Response
Subject:REPLY damaged order
Hello Mr. CUSTOMER
Thank you for contacting us and for bringing to my attention your concern with your order number 12345.
First and foremost please accept my sincere apology for not getting back to you sooner.
Your business has been very valuable to us and providing you quality products is our priority. I will gladly address all your concerns with your order....
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